1. Refunds within 14 days
You can ask for a refund of a purchase within 14 calendar days of the purchase, with no questions asked. Refunds are always for the full amount of the purchase: we don't give partial refunds.
2. How to ask for one
- With the Withdrawal button, without signing in. We give you a code to track your request right away, and we also send it to you by email.
- By writing to us through Contact, or by replying to your purchase email, with your purchase number.
- If you paid with Paddle, you can also ask Paddle, our reseller, directly, from your purchase receipt or at paddle.net.
3. How we give your money back
The refund is processed by the same provider that charged the purchase, dLocal Go or Paddle. If you paid by card, it goes back to that card. If you paid with a method that doesn't allow refunds, such as cash, we'll write to you to return the money another way. Once the provider confirms the refund, the money may take a few business days to show up, depending on your bank or card.
4. What happens to your license
When the provider confirms the refund, the program's license goes back to the free plan: you keep using the program with what the free plan includes, without losing your data, which is on your computer. The support included in the purchase ends. The serial number stays linked to your account and works again if you buy again.
5. Withdrawal button
If you are a consumer in Argentina, Consumer Protection Law 24,240 (article 34) gives you 10 calendar days from the purchase to revoke it, at no cost or liability. Our 14-day policy gives you more time, and the Withdrawal button works for both cases, as required by Provision 954/2025 of the Undersecretariat of Consumer Protection and Fair Trade.
6. After 14 days
After 14 days, we review each request individually. None of this limits the rights the law gives you.
7. Contact
For questions about refunds, write to us at info@nubigram.com.